Privacy & Accessibility

Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information

Orange County Power Authority, its employees, agents, contractors, and affiliates shall maintain the confidentiality of individual customers’ names, service addresses, billing addresses, telephone numbers, email addresses, account numbers, and electricity consumption, except where reasonably necessary to conduct Orange County Power Authority’s business or to provide services to customers pursuant o the “Rules Regarding Privacy and Security Protections for Energy Usage Data” issued by the Caliofornia Public Utilities Commission (CPUC). Examples of reasonably necessary business purposes include but are not limited to when such disclosure is necessary (a) to comply with law, regulation, or court order; (b) to enable the Orange County Power Authority to provide service to its customers: (c) to collect unpaid bills; (d) to obtain and provide credit reporting information; (e) to resolve customer disputes or inquiries; (f) to communicate about demand response, energy efficiency, energy management, and conservation programs; or (g) in a situation of imminent threat to life or property. The Orange County Power Aithority shall not, under any circumstance, disclose customer information for third-party telemarketing, e-mail, or direct mail solicitation. Aggregated data that cannot be traced to specific customers may be released at the Orange County Power Authority’s discretion.

Customer data, including customer names, addresses, and electric energy usage data, is collected via the Investor Owned Utility’s metering system. The Orange County Power Authority may share customer data with contractors and vendors for purposes of providing services and operating programs. Contractors and vendors are required to agree to only use customer data for program and operational purposes and protect it under the same standards as the Orange County Power Authority. The Orange County Power Authority maintains customer-specific energy usage and billing information for only as long as reasonably necessary typically not more than five years unless otherwise required by law or regulation.

Customers having any questions or concerns regarding the collection, storage, use, or distribution of customer information held by the Orange County Power Authority or limit the collection, use, or disclosure of such information please contact OCPA at info@ocpower.org